Job Description

Coat Check - Full Time

Job Description 
Responsible to:  Front Desk Experience Manager

The Place

A place like no other - Re-imagine the experience of membership with the opportunity to belong to an eclectic and stellar community; that is the Zero Bond private members’ club. Born into the heart of a culturally historic neighborhood in its ascendency, Zero Bond is the new gathering place.

The Philosophy

Zero was the last number ever created; it filled a void that culture across the globe didn’t even realize existed. Without the concept of Zero, mathematics and science had limitations; cultures could not fully achieve what they were destined to become. Zero is not even or odd; Zero is not positive or negative. Zero is its own identity. 

Just like the number zero transformed ancient society, Zero Bond is redefining the membership club experience for the future society.

The Role

As a Coat Room Attendant at Zero Bond you will assist guests' with their belongings by storing coats, hats, articles of clothing and accessories and retrieving them for customers upon their departure. Along with performing these routine duties, the coat room attendant will often have related responsibilities in the coat room or area in which they work.

The Responsibilities:

• Engagement with guest's in a professional, calm, welcoming manner
• Provide engaged, friendly, and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling
• Receive patrons' coats, large bags, hats, articles of clothing and accessories
• Ability to manage the organization of the Coat Check Process from start to finish
• Hang the coat neatly with the appropriate hanger.
• Give patrons a ticket to enable them to pick up their coat at a later time and ensure each patron received the proper coat
• Answer questions or handle complaints from customers.
• Refer customers to supervisors.
• Collect and log lost items and store them in designated lost and found area
• Inquire if patrons are missing any items and compare lost items to patrons' descriptions.
• Track down missing or misplaced coats and notify manager or supervisor of lost items
• Notify supervisor when new coat hangers or supplies are needed.
• Train new employees.

Qualifications & Disposition:

• Must have a minimum 1 year experience

• Ability to maintain a positive and professional demeanor at all times

• Flexible schedule based on the needs of Zero Bond, their programing, and peak times
• Ability to understand and follow written and verbal instructions
• Ability to multitask and work in a fast paced environment

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to work on your feet for at least 10 hours
• Fast paced movements are required to go from one part of the club to others
• Must be able to move, pull, carry or lift of up to 50 pounds on occasion and 35 pounds regularly 
• Occasional environmental exposures to cold, heat, and water.
• Occasionally kneel, bend, crouch and climb as required

Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.

Job Tags

Similar Jobs