We are seeking a detail-oriented and personable Customer Service Associate to join our Operations team. In this role, you will serve as a first point of contact for donors, providing professional, timely, and accurate responses to inquiries via phone and email. The ideal candidate is proactive, compassionate, and motivated to deliver excellent donor experiences while supporting critical fundraising efforts across Grassroots, Annual Giving, and Major Gifts.
Responsibilities:
Deliver high-quality customer service, meeting performance standards and continuously seeking ways to improve efficiency.
Answer incoming calls, provide positive initial contact, and resolve donor concerns — including opportunities to “upsell” where appropriate.
Manage donor correspondences, including voicemails, emails, and after-hours inquiries.
Record phone donations and ensure accurate processing with the Data Processing Center.
Provide guidance to donors on how to give by mail or online.
Research and resolve donor-related issues quickly and professionally.
Share accurate information with units, members, donors, and prospects on current programs.
Monitor and follow up on rejected or expiring credit card transactions.
Conduct outreach to donors regarding fundraising efforts and demographic updates.
Maintain and update Zendesk tickets and Clearview database records.
Support short-term projects and other assigned duties as needed.
Required Qualifications:
Bachelor’s degree or 1–3 years of equivalent customer service or administrative experience.
Strong interpersonal and communication skills with a commitment to donor care.
Ability to work effectively with professional staff, volunteers, and leadership.
Organized, detail-oriented, and adaptable in a fast-paced environment.
Familiarity with CRM/database systems (Zendesk, Clearview) a plus.
Opportunity Awaits.
...opportunities Diverse experience with supporting and working on Anova Cares various lines of business Work from home (WFH) Company provided equipment The... ...and Responsibilities: Submitting request forms for borrowers such as name change and other...
...are hiring immediately for a full time COFFEE BAR SUPERVISOR position. Location :... ...in the world? Were hiring! Bon Apptit Management Company operates more than 1,000 cafs around... ...: Retirement Plan, Associate Shopping Program, Health and Wellness Programs,...
...Job Title: Process EngineerJob Description The Injection Mold Pilot Engineer will play a pivotal role in the Pilot group, which is responsible for the successful launch of new products. This position entails leading the process setup and validation for new models...
...Summers Plumbing Heating & Cooling, a trusted name in Fort Wayne, IN since 1969, is seeking a full-time Residential Plumber - Plumbing Technician to join our award-winning team. Summers offers a supportive, team-oriented environment where employees are valued and rewarded...
...apply. About The Role This entry-level position will have a design/technical focus and be a member of our multi-disciplinary team,... ...(not simply satisfaction). Consistent delivery of the best service is what we are about. We are committed to ensuring our practice...