Key Responsibilities

• Deliver world-class technical support to web hosting customers via live chat & ticket-based support
• Troubleshoot customer issues and solve their problems
• Demonstrate a keen appetite for continuous learning, improving your technical & product knowledge to better assist customers

Qualifications

• 1-2 years of experience working in a web hosting technical support position
• Ability to troubleshoot basic WordPress issues
• Experience using file management systems (e.g. FTP, CPanel) to manage website content
• Basic knowledge of response status codes (e.g. 500, 404, 403)
• Experience checking and updating DNS & SSL
• Knowledge of the Linux Command Line
• Experience supporting customers via live chat & ticket-based support
• Experience using help desk platforms (e.g. Help Scout, Intercom, Zendesk).

Skills and Competencies

• Excellent interpersonal communication skills with a positive, can-do attitude
• A strong team player with a supportive and friendly attitude, always willing to assist and work with teammates
• Passionate about web technology and eager to learn more on the subject
• Ability to multitask, being able to handle 2 chats concurrently
• Prioritizes quick and accurate response times
• Genuinely cares about helping customers, listens to what they say and advocates for them

Schedule

• Full-time, 40-hours per week, 8-hour shifts
• Schedule – multiple positions available – night shift, mid shift, day shift.

Benefits

• Work from home / fully remote position
• HMO
• 5 weeks training at full pay
• Equipment provided