Salesforce Senior Consultant Job at NTT DATA, Inc., Indiana

OFBhYkNsSnE5T3hGL2krNjZxK0Rwai9PN2c9PQ==
  • NTT DATA, Inc.
  • Indiana

Job Description

"Job Summary

The Salesforce Senior Consultant will lead the administration, optimization, and governance of the Salesforce ecosystem across the organization. This role involves managing a team of Salesforce administrators, ensuring best practices in platform configuration, and partnering with business and technical teams to deliver scalable CRM solutions that enhance customer engagement and operational efficiency.

Key Responsibilities

1. Leadership & Strategy

Lead and mentor a team of Salesforce administrators, analysts, and support specialists.
Define and implement Salesforce administration strategy aligned with business goals.
Collaborate with business leaders, IT, and developers to drive CRM adoption and success.
Establish governance and change management processes to ensure platform integrity and compliance.

2. Salesforce Platform Management

Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings.
Manage system configuration: Flows, validation rules, approval processes, and automation.
Monitor system performance, conduct audits, and ensure data accuracy and cleanliness.
Evaluate and manage AppExchange solutions, system integrations, and third-party tools.

3. Project & Release Management

Plan and coordinate Salesforce releases, upgrades, and enhancements.
Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements.
Maintain documentation, configuration logs, and version control for all changes.

4. Data Governance & Reporting

Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA).
Define data management policies including deduplication, cleansing, and backups.
Oversee creation and optimization of reports and dashboards to support business insights.

5. User Support & Training

Serve as escalation point for Salesforce-related issues and incidents.
Develop user training programs, onboarding materials, and best-practice documentation.
Foster a culture of CRM excellence and continuous improvement across departments."

Job Tags

Similar Jobs

Halliburton

Service Operator (I - II) - Slickline Job at Halliburton

 ...Qualifications: Work Authorization: Candidates who are not legally authorized to work in the United States will not be considered. Halliburton will not sponsor applicants for work visas for this position. Completion of a high school diploma or equivalent is required.... 

Mindful Sprouts

Speech-Language Pathology Assistant (SLPA) Job at Mindful Sprouts

 ...Mindful Sprouts is offering flexible opportunities for professionals seeking SLPA contract jobs in Boca Raton FL. As a Speech-Language Pathology Assistant (SLPA), you will work under the supervision of a licensed Speech-Language Pathologist (SLP) to deliver direct therapy... 

Treehouse Partners

Executive Assistant for a High-Growth Electric Vehicle Charging Company Job at Treehouse Partners

 ...friendly and professional front-of-house experience - Handle confidential or sensitive information with discretion, professionalism, and...  ...in a fast-paced environment - prior startup/high-growth company experience is a big plus - Extremely detail-oriented with best... 

OM MANUFACTURING LLC

Private Butcher Job at OM MANUFACTURING LLC

 ...performing various tasks in livestock harvest. Able to perform production functions in an efficient and quality manner. Responsible for the...  ...in a team Maintain a safe environment- Personal Safety and Food Safety Basic knowledge of math, weights, and measures... 

Clinical Management Consultants

Labor and Delivery Perinatal Clinical Nurse Educator Job at Clinical Management Consultants

 ...An exciting career opportunity for Women's and Children's Clinical Nurse Educator is available with an esteemed hospital in coastal Northern California. This role is essential in shaping and enhancing the quality of healthcare services we provide to women and children...